Terms & Conditions

By submitting a booking on our website or app, you agree to these terms together with any service description, price, and date shown at checkout. If something in your confirmation email differs, the confirmation reflects what we agreed for that job.

CiN Cleaning is a trading name of Surpluslink & Co LTD, a company registered in England & Wales. Registered office address: as displayed on our website footer. Contact: info@cincleaning.co.uk.

1. Choose your service type (for example regular, deep, end of tenancy, or commercial).
2. Enter accurate property or site details, size, and any extras so we can quote time and price fairly.
3. Pick a date and arrival window that work for you, and provide a contact email and phone we can reach on the day.
4. Review the total, deposit amount, and cancellation / short-notice wording shown before you confirm.
5. Accept deposit and payment terms where prompted, then submit the booking.
6. Pay the deposit (40% of the booking total) by bank transfer using the details in your confirmation email (or as instructed by our team).
7. After we acknowledge payment, you will receive a booking reference.
8. Before the visit, ensure safe access, parking if needed, and that the scope still matches what you booked.

A deposit secures your date in our rota, reserves the right team size for your hours, and covers planning and scheduling cost before we travel.

When to pay: pay the deposit as soon as possible after booking, and in any case before attendance on the day, unless we have confirmed a different arrangement.

"A 40% deposit is required to secure your booking and guarantee your cleaner arrives at the scheduled time."

• Prices quoted at booking are based on the information you provide. Material changes may change the final price with your agreement.
• Bank transfer is our standard method for deposits; other methods may appear on your invoice when offered.
• Late payment may delay future bookings or incur charges set out on your invoice.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015, you may have a right to cancel within 14 days of entering into this contract (the "cooling-off period"), unless you have requested that the service begins within that period.

If you have expressly requested that service begins before the cooling-off period ends, you acknowledge that you will lose your right to cancel once the service has been fully performed, and you may be liable for payment proportionate to the service provided up to the point of cancellation.

Outside short notice: you may request to cancel or reschedule through your client portal or by contacting us.

Short-notice window: if you cancel within 24 hours of the scheduled start, a short-notice fee of up to 10% of the booking total may apply.

If you choose to cancel within 24 hours of your appointment, you agree to a short-notice cancellation fee of 10% of the booking total.

• Safe and legal access at the agreed time.
• Accurate contact details and address; tell us about parking, codes, pets, or hazards before we arrive.
• Valuables and sensitive items stored away.
• Reasonable working conditions (running water, electricity, reasonable room temperature).

We maintain appropriate public liability insurance. Our liability for any single claim is limited to the total price paid for the specific booking in question. Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

If you are unhappy with any aspect of the visit, contact us within 48 hours of completion with photos if relevant. We will investigate and propose a fair remedy where the issue is within our control.

If we cannot resolve a complaint to your satisfaction, you may refer the matter to an Alternative Dispute Resolution (ADR) provider. Details of approved ADR providers can be found at Citizens Advice. You also have the right to use the EU Online Dispute Resolution platform.

These terms are governed by the laws of England and Wales. Nothing here limits your statutory rights as a consumer. If any part of these terms is unenforceable, the rest still applies.

Last updated: September 2026. CiN Cleaning, a trading name of Surpluslink & Co LTD.